RETURNS & REFUNDS

United Arab Emirates / Hong Kong / Australia
Legal entity    TINKERBELL TRADING - FZCO
Website    www.trinityconcept.store
Jurisdictions    United Arab Emirates / Hong Kong / Australia
Last updated    3 August 2026
Effective date    3 August 2026
 
• Mandatory rights for defective, unsafe, damaged, incorrect or misdescribed Products are not limited by the voluntary return policy.
• Eligible standard Products may be returned for change of mind if Trinity Concept is notified within 14 calendar days after delivery.
• Made-to-order, personalised, engraved, resized and certain hygiene-sensitive Products may be excluded from voluntary change-of-mind returns.
• Do not return jewellery without a return reference and secure return instructions.

1. Scope and mandatory rights
This Policy explains Trinity Concept’s voluntary change-of-mind returns and the process for Products that are defective, unsafe, damaged, incorrect or not as described. A voluntary return condition does not exclude, restrict or modify a mandatory consumer right or remedy.
2. Voluntary change-of-mind returns
Trinity Concept accepts an eligible standard Product for change of mind if:
• you notify Trinity Concept within 14 calendar days after delivery;
• you dispatch the Product in accordance with the return instructions within 7 calendar days after Trinity Concept issues the return reference;
• the Product is unused, unworn, unaltered and in resalable condition;
• the original packaging, accessories, certificates, security tags and included materials are returned; and
• you provide the order number or other reasonable proof of purchase.
The 14-day period is a voluntary Trinity Concept policy and is not described as a universal statutory cooling-off right in the UAE, Hong Kong or Australia.
3. Products excluded from voluntary change-of-mind returns
Unless Trinity Concept states otherwise before purchase, the voluntary change-of-mind policy does not apply to:
• made-to-order Products after production has begun;
• personalised, engraved, custom-designed or non-standard sized Products;
• Products altered, resized or repaired after delivery by anyone other than Trinity Concept or its authorised provider;
• earrings or another hygiene-sensitive Product after a hygiene seal has been opened, where the exclusion is permitted by applicable law;
• Products damaged through misuse, improper storage, unauthorised alteration or failure to follow reasonable care instructions; or
• a Product specifically identified before purchase as excluded from voluntary change-of-mind returns.
A sale, promotional, final-sale, made-to-order or personalised label does not remove mandatory rights for a defective, unsafe, incorrect or misdescribed Product.
4. How to request a return
1. Email trinity.concept.contact@gmail.com or contact Trinity Concept through WhatsApp Business at +995 511 50 91 24 with the order number, Product, reason for return and requested outcome.
2. For damage, defect, non-conformity or an incorrect Product, provide a clear description and reasonable photographs of the Product and packaging where available. Do not include unrelated persons, payment credentials or unnecessary identity documents.
3. Wait for Trinity Concept’s return reference and secure return instructions. The instructions identify the return address, carrier or insurance requirements and customs description where relevant.
4. Do not send jewellery to the registered office, a manufacturer or another address without written instructions.
5. Return shipping and insurance
For an approved change-of-mind return, you pay the return shipping and insurance unless Trinity Concept’s offer states otherwise. For a confirmed defect, damage, incorrect Product or another cause for which Trinity Concept is responsible, Trinity Concept bears or reimburses reasonable return costs where required by law or agreed in the return instructions.
You remain responsible for a change-of-mind return until it is delivered to the authorised return location. Use the stated tracked and insured method. This allocation does not transfer to you the risk of a defective Product or remove a mandatory remedy.
6. Defective, damaged, incorrect or non-conforming Products
Contact Trinity Concept if a Product is defective, unsafe, damaged in transit, incomplete, incorrect, materially different from its description or otherwise fails a mandatory consumer guarantee. Trinity Concept may reasonably inspect the Product and evidence, but will not impose a voluntary condition that defeats a mandatory right.
Depending on the applicable law, seriousness of the failure and available remedy, the outcome may include repair, replacement, refund, price reduction, reimbursement of reasonable loss or another statutory remedy.
7. Regional consumer guarantees
7.1 United Arab Emirates
Where UAE consumer law applies, statutory obligations concerning truthful information, safety, warranty and defective goods remain available. Trinity Concept will provide repair, replacement, recovery, refund or another remedy as required by applicable law and will not rely on a term that unlawfully exempts it from a statutory obligation.
7.2 Hong Kong
Where Hong Kong law applies, mandatory implied terms and remedies concerning title, description, quality, fitness and lawful restrictions on exclusion clauses remain available. The voluntary policy does not reduce rights under applicable sale, trade-description or consumer legislation.
7.3 Australia
Where the Australian Consumer Law applies, Products come with guarantees that cannot be excluded. For a major failure, you may reject the Product and choose a refund or replacement and may claim compensation for reasonably foreseeable loss. For a failure that is not major, Trinity Concept may provide a repair within a reasonable time; if it does not, further statutory remedies may apply.
8. Inspection and decision
Trinity Concept inspects a returned Product against the return reason, Product description, condition, security tags, included materials and available order records. We may ask a manufacturer, jeweller, courier or insurer to assist where necessary. If we believe a voluntary return condition is not met, we explain the reason and the available next step. A mandatory claim is assessed separately from a voluntary change-of-mind request.
9. Refunds
Where a refund is due, Trinity Concept begins the refund without undue delay and uses an operational target of 10 business days after approval or, where inspection is required, after receipt and inspection. A shorter mandatory statutory period prevails. The payment provider or bank may take additional time to credit the account.
Refunds are made to the original payment method where reasonably possible. If that is not possible, Trinity Concept agrees a secure alternative. For an eligible change-of-mind return, original express-delivery, duties, taxes and customs charges are not refunded unless required by law or expressly included in the approved return. For a mandatory remedy, the refund includes the amounts required by applicable law.
10. Exchanges
Trinity Concept does not provide a standard direct exchange service unless expressly stated. An eligible Product may need to be returned and a new order placed. This does not limit a statutory right to replacement.
11. Gifts
A gift recipient may contact Trinity Concept with the order information. Subject to verification and applicable law, a refund is normally issued to the original payment method. Trinity Concept may offer another solution where the purchaser authorises it and fraud-prevention requirements are satisfied.
12. Rejected or abandoned returns
If an unauthorised return is sent to the wrong address, lacks required customs information or is refused by a carrier, Trinity Concept will take reasonable steps to assist but is not responsible for avoidable loss caused by ignoring the return instructions, subject to mandatory law. If a return is rejected after inspection, Trinity Concept will explain the reason and arrange re-delivery or another lawful outcome. Reasonable re-delivery charges may apply after disclosure.
13. Personal data in claims
Contact, order, Product, delivery, correspondence, remedy and evidence data is processed to assess the request, prevent fraud, provide a remedy and establish or defend rights. Relevant support, ecommerce, manufacturer, fulfilment, courier, customs, payment, insurer, adviser or authority recipients may receive the minimum necessary data. Evidence is not used in marketing without separate permission. See the Privacy Policy.
14. Contact
Returns and warranty contact: trinity.concept.contact@gmail.com; WhatsApp Business: +995 511 50 91 24. Include the order number and do not send jewellery until return instructions are issued.